WhatsApp has become an important channel of communication, in which companies have the opportunity of a quick and personalized contact with the final client.
But in this scenario, also appear the cybercriminals who, through false messages, try to apply scams in order to steal personal and financial data, affecting the credibility of the platform. Cybercriminals are often looking for the easiest way to make as many victims as possible, making WhatsApp users and SMS users equally coveted targets. That is why it is essential that companies help users understand the issue and protect themselves.
“The scams are not only due to failures in application security, but also to old tactics of phishing links, also known as phishing,” explains Eduardo Henrique, General Director of Wavy, a company that offers the WhatsApp Business service API in Brazil. The brand is part of the Movile group and gathers messaging, content and other business with mobile operators and TVs. “This is one of the oldest methods of attack and it works like a fishery: the cybercriminal sends a message almost always with a link, waiting for the user to” bite the bait “and click on it. The trap works when, entering this address, the user enters their data as a telephone name,
But, some simple solutions can protect the user from these situations. That’s why Wavy has put together some simple safety tips:
1. Confirm that what happens on WhatsApp is verified: One of the main tips is for the consumer to accept invitations, links and hold conversations with only verified profiles. This security is what gives credibility to the companies, and also security for the consumer, since he knows that the information exchanged is official. Such functionality is only possible for companies that have undergone validation of WhatsApp through companies such as Wavy. For the user to confirm that the account is verified, he only needs to enter more information about the numbers and confirm that he has a blue “verified company”, which makes the account credible as official.
2. Install an antivirus application on your smartphone (and your computer): Good software will automatically detect malicious links and protect you automatically.
3. Do not click on links or open attachments of suspicious emails: Always be wary of strange content, especially when you do not know where they came from. If you receive links in WhatsApp, make sure it comes from a verified account before clicking.
4. Do not download applications or extensions for browsers outside official stores: The stores themselves already scan the apps offered, minimizing the risk of malicious software.
5. Never Provide Your Password: Never send your personal information to any unknown contact. Remember: Banks never ask for your password or personal information for messages. If you are still in doubt, check with your manager if this is true.
6. Check the information: Attention with “miracle” offers, always check if it is true on the official websites of the stores or companies.